SHOPPING GUIDE

Payment Method

We accept PayPal and credit cards(via Stripe).

Accepted brands are as below.

PayPal: VISA, MasterCard, American Express, JCB

Stripe: VISA, MasterCard, American Express

 

Countries We Ship To

We currently ship to the countries listed below. There are limited areas available due to the spread of COVID-19.

North America

Canada

Europe

Iceland, United Kingdom, Italy, Estonia, Netherlands, Austria Croatia, Switzerland, Sweden, Spain, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, France, Bulgaria, Belgium, Portugal, Poland, Latvia, Latvia, Lithuania, Luxembourg, Kazakhstan, 

Asia

Thailand, Philippines, Vietnam, Macau, Malaysia, Taiwan,

Central America

Mexico

South America

Bolivia

 

Shipping Method

We ship our products via Japan Post.

Due Due to the spread of COVID-19, we have been experiencing significant delays and suspensions 

Considering the situation, we ship only through EMS, which is the fastest and the most reliable delivery options in Japan Post. 

EMS(Express Mail Service):

-The fastest option

-The most reliable

-120 countries and territories worldwide

-Tracked and insured for up to 20,000yen

-the weight limit up to 30kg(includes packages)

About EMS

https://www.post.japanpost.jp/int/ems/index_en.html

 

Shipping Fees

Shipping fees are based on the total weight of your order. The weight includes packages. The rates of EMS are as below. 

EMS

Up to 700g: 2,200yen

Up to 1kg: 3,200yen

Up to 1.5kg: 4,100yen

Up to 2kg: 5,000yen

Up to 3kg: 6,600yen

Up to 4kg: 8,200yen

Shipping rates are automatically calculated on the checkout page.

 

Related Fees Excluded From The Shipping Fees

The following costs are NOT included in the shipping fee. Therefore, the recipients of the parcel have the responsibility to pay them. The fee and procedure differ from each country. We kindly ask your understanding.

-Import duty, tax on value added, consumption tax, import tariff, or any other tax

-Charges for custody in the recipient’s country

-Cost for redelivery

-Tax at time of receipt from bonded area

-Or any other costs needed in recipients’ countries

 

Estimate Delivery Time

Due to the spread of COVID-19, there are significant delays and suspensions in delivery using Japan Post. Please note that even where EMS is available, although packages are picked up from the post office in a timely manner there are currently severe delays in shipping in all areas.

EMS

Approximately 3 to 7 days is required for EMS delivery. The delivery time (required number of days) depends of the EMS service of your country, flight schedules, etc.

You can look up the estimated shipping times with this form: 

List of Delivery Days (EMS: from Tokyo)

https://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html

 

Handling Time

Handling time is currently within 7 days, but can sometimes be longer if we’re temporarily out of stock. If you haven’t received any updates about your order in 5 business days, please reach out to us for an update.

 

International RETURNS & EXCHANGE POLICY

We DO NOT accept returns or exchanges.

If you received a defective item, a wrong item, or damaged item, please contact us with details of the product and the clear photos within 7 days receipt of delivery. We will process exchanges, returns, or refunds.

 

Contact

If you have any questions,  please contact us our ‘contact us’ page or email us at teacuptrip@gmail.com