We accept PayPal and credit cards(via Stripe).
Accepted brands are as below.
PayPal: VISA, MasterCard, American Express, JCB
Stripe: VISA, MasterCard, American Express
Countries We Ship To
We currently ship to the countries listed below. There are limited areas available due to the spread of COVID-19.
Iceland, United Kingdom, Italy, Estonia, Netherlands, Austria Croatia, Switzerland, Sweden, Spain, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, France, Bulgaria, Belgium, Portugal, Poland, Latvia, Latvia, Lithuania, Luxembourg, Kazakhstan,
Thailand, Philippines, Vietnam, Macau, Malaysia, Taiwan,
We ship our products via Japan Post.
Due Due to the spread of COVID-19, we have been experiencing significant delays and suspensions
Considering the situation, we ship only through EMS, which is the fastest and the most reliable delivery options in Japan Post.
EMS(Express Mail Service):
-The fastest option
-The most reliable
-120 countries and territories worldwide
-Tracked and insured for up to 20,000yen
-the weight limit up to 30kg(includes packages)
Shipping fees are based on the total weight of your order. The weight includes packages. The rates of EMS are as below.
Up to 700g: 2,200yen
Up to 1kg: 3,200yen
Up to 1.5kg: 4,100yen
Up to 2kg: 5,000yen
Up to 3kg: 6,600yen
Up to 4kg: 8,200yen
Shipping rates are automatically calculated on the checkout page.
Related Fees Excluded From The Shipping Fees
The following costs are NOT included in the shipping fee. Therefore, the recipients of the parcel have the responsibility to pay them. The fee and procedure differ from each country. We kindly ask your understanding.
-Import duty, tax on value added, consumption tax, import tariff, or any other tax
-Charges for custody in the recipient’s country
-Cost for redelivery
-Tax at time of receipt from bonded area
-Or any other costs needed in recipients’ countries
Estimate Delivery Time
Due to the spread of COVID-19, there are significant delays and suspensions in delivery using Japan Post. Please note that even where EMS is available, although packages are picked up from the post office in a timely manner there are currently severe delays in shipping in all areas.
Approximately 3 to 7 days is required for EMS delivery. The delivery time (required number of days) depends of the EMS service of your country, flight schedules, etc.
You can look up the estimated shipping times with this form:
List of Delivery Days (EMS: from Tokyo)
Handling time is currently within 7 days, but can sometimes be longer if we’re temporarily out of stock. If you haven’t received any updates about your order in 5 business days, please reach out to us for an update.
International RETURNS & EXCHANGE POLICY
We DO NOT accept returns or exchanges.
If you received a defective item, a wrong item, or damaged item, please contact us with details of the product and the clear photos within 7 days receipt of delivery. We will process exchanges, returns, or refunds.
If you have any questions, please contact us our ‘contact us’ page or email us at firstname.lastname@example.org